How long will it take to receive my order?

Due to high demand, we're processing orders sequentially. Your order will ship within 3-5 days. We'll update you with the tracking number once it's available. No later than 15 business days.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Contact Us

CUSTOMER EXPERIENCE

Need sales or support help? We’re keen to help.

After sales service and technical support:

Global: support(at)terra-master.com

Sales and cooperation contact:

sales(at)terra-master.com
partner(at)terra-master.com

Marketing and media contact:

marketing(at)terra-master.com
marketing2(at)terra-master.com

Avangate Contact Information:

Contact email: qianliang.guo@terra-master.com
Contact: Guo Qianliang
Address: Longhua, Shenzhen, China

Other support contact (non-technical):

service@terra-master.com

OTHER SUPPORT OPTIONS

Shipping a return? Please also include RMA number above the addressfield. Obtain RMA number by contacting customer service or submitting a return request/warranty claim.

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