TDAS FAQ
Must all hard drives for models D2-310, D2 Clon...
No, though at least one hard drive must be installed before use.
Must all hard drives for models D2-310, D2 Clone, D4-300, D4-310, D5-300C, D2...
No, though at least one hard drive must be installed before use.
For model F4-300/D5-300, can I create a RAID1 w...
No. Model F4-300/D5-300 does not support two or more RAIDs, so creating two or more RAIDs for this model may cause data on the hard drive to be lost.
For model F4-300/D5-300, can I create a RAID1 with two hard drives, leaving t...
No. Model F4-300/D5-300 does not support two or more RAIDs, so creating two or more RAIDs for this model may cause data on the hard drive to be lost.
How many hard drives are needed to create a RAI...
For best performance, please create a RAID5 in model D5-300 with five hard drives. Please use hard drives in the same brand, capacity and model for RAID creation.
How many hard drives are needed to create a RAID5 for model D5-300? What are ...
For best performance, please create a RAID5 in model D5-300 with five hard drives. Please use hard drives in the same brand, capacity and model for RAID creation.
Why do I encounter problems such as formatting ...
Where hard drives may have been used for other devices, residual RAID information on them may cause a variety of problems to occur. In such case, the following countermeasures may...
Why do I encounter problems such as formatting issues/lost data/hard drive no...
Where hard drives may have been used for other devices, residual RAID information on them may cause a variety of problems to occur. In such case, the following countermeasures may...
Why aren't hard drives with capacities greater ...
Hard drives with capacities greater than 2TB cannot be recognized under Windows XP operating systems due to limitations in that older technology. Several 32-bit operating systems do not support 6TB...
Why aren't hard drives with capacities greater than 2TB or 4TB recognised und...
Hard drives with capacities greater than 2TB cannot be recognized under Windows XP operating systems due to limitations in that older technology. Several 32-bit operating systems do not support 6TB...
Does model D2-310/D4-310/D4-300/D5-300 support ...
Model D2-310/D4-310/D4-300/D5-300 can be used as memory space for a Plex multimedia server, however, your computer must have Plex media server software installed.
Does model D2-310/D4-310/D4-300/D5-300 support Plex?
Model D2-310/D4-310/D4-300/D5-300 can be used as memory space for a Plex multimedia server, however, your computer must have Plex media server software installed.
How much noise does the fan on model D2 Clone/D...
Model D2 Clone/D2-310/D4-310/D4-300/D5-300/D5-300C/F4-300 is designed to be quiet. In addition to the noise from hard drives, he fan registers only 22 dB, which is appreciable only in very quiet environments.
How much noise does the fan on model D2 Clone/D2-310/D4-310/D4-300/D5-300/D5-...
Model D2 Clone/D2-310/D4-310/D4-300/D5-300/D5-300C/F4-300 is designed to be quiet. In addition to the noise from hard drives, he fan registers only 22 dB, which is appreciable only in very quiet environments.
Can model D2-310/D4-310/D4-300/D5-300 be connec...
Yes, as long as your router supports connections with an external USB storage device.
Can model D2-310/D4-310/D4-300/D5-300 be connected to my router and accessed ...
Yes, as long as your router supports connections with an external USB storage device.
Why do I see a hard drive error prompt on initi...
1. Using new hard drives that are all of the same model is recommended, as RAID is intended mainly to ensure data security and thus has stricter requirements for hard...
Why do I see a hard drive error prompt on initialising the HDD?
1. Using new hard drives that are all of the same model is recommended, as RAID is intended mainly to ensure data security and thus has stricter requirements for hard...
Why does the device display show two partitions...
This is caused by selecting the MBR partition option when initialising the hard drive. If the hard drive capacity is greater than 2TB, it is important to select the GPT...
Why does the device display show two partitions on formatting the hard disk? ...
This is caused by selecting the MBR partition option when initialising the hard drive. If the hard drive capacity is greater than 2TB, it is important to select the GPT...
Is the F4-300/D5-300 model equipped with RAID s...
Yes. D5-300/F4-300 models are equipped with TerraMaster RAID Manager in two versions, for Windows and Mac computers, respectively. Simply go to TerraMaster's website to download and install the appropriate version.
Is the F4-300/D5-300 model equipped with RAID setting software for Windows or...
Yes. D5-300/F4-300 models are equipped with TerraMaster RAID Manager in two versions, for Windows and Mac computers, respectively. Simply go to TerraMaster's website to download and install the appropriate version.
Why do the power and HDD indicator lights on th...
1. Check if the indicators behave normally after booting with no hard drive installed; 2. Check if the indicators behave normally after booting with one hard drive installed; 3. If...
Why do the power and HDD indicator lights on the device go out after a while ...
1. Check if the indicators behave normally after booting with no hard drive installed; 2. Check if the indicators behave normally after booting with one hard drive installed; 3. If...
How can I update the USB drivers for my computer?
Go to the official website of your computer manufacturer, find the corresponding model, and then download and install the USB3.0 or 3.1 drivers for the corresponding system.
How can I update the USB drivers for my computer?
Go to the official website of your computer manufacturer, find the corresponding model, and then download and install the USB3.0 or 3.1 drivers for the corresponding system.
How do I connect a HDMI display to a TerraMaste...
Applicable models: D2 Thunderbolt 3, TD2 Thunderbolt 3,TD2 Thunderbolt 3 Plus, D4 Thunderbolt 3, D5 Thunderbolt 3,D8 Thunderbolt 3 Being equipped with DP and Thunderbolt 3 interfaces, the TerraMaster Thunderbolt...
How do I connect a HDMI display to a TerraMaster Thunderbolt 3 storage device?
Applicable models: D2 Thunderbolt 3, TD2 Thunderbolt 3,TD2 Thunderbolt 3 Plus, D4 Thunderbolt 3, D5 Thunderbolt 3,D8 Thunderbolt 3 Being equipped with DP and Thunderbolt 3 interfaces, the TerraMaster Thunderbolt...
What should I do if data cannot be recovered af...
Check the software version for the D5-300, and if it is outdated, update it to the latest version; this is necessary, as previous model D5-300 versions did not support RAID...
What should I do if data cannot be recovered after I add a replacement hard d...
Check the software version for the D5-300, and if it is outdated, update it to the latest version; this is necessary, as previous model D5-300 versions did not support RAID...
Can model D2-310/D4-310/D5-300/D5-300C be used ...
Yes. D2-310/D4-310/D5-300/D5-300C models default to single disk mode, and each hard drive can be used separately.
Can model D2-310/D4-310/D5-300/D5-300C be used without setting up a RAID?
Yes. D2-310/D4-310/D5-300/D5-300C models default to single disk mode, and each hard drive can be used separately.
Which computers does model D2-310/D4-310/D4-300...
Mac, Windows and Linux computers.
Which computers does model D2-310/D4-310/D4-300/D5-300 work with?
Mac, Windows and Linux computers.
What should I do if I cannot create a RAID on t...
Applicable models: TD2-Thunderbolt 3 , D2-Thunderbolt 3. TD2-Thunderbolt 3 Plus If RAID creation fails, or the HDD indicator remains red after RAID creation despite the HDD indicator lighting green and...
What should I do if I cannot create a RAID on the TerraMaster D2 Thunderbolt 3?
Applicable models: TD2-Thunderbolt 3 , D2-Thunderbolt 3. TD2-Thunderbolt 3 Plus If RAID creation fails, or the HDD indicator remains red after RAID creation despite the HDD indicator lighting green and...
Does model D2-310/D4-310/D4-300/D5-300 support ...
Yes, but only in Single Disk mode.
Does model D2-310/D4-310/D4-300/D5-300 support the addition of further hard d...
Yes, but only in Single Disk mode.