TDAS FAQ

Why did the D2-310/D4-310/D5-300C not recognise...

1. The device defaults to single-disk mode. If it fails to recognise the hard drive, try inserting it into another slot to see whether the hard drives are recognised that...

How do I create a RAID5 for the D5-300 model?

1. Download, install, and run the management software RAID Manager, then connect the device to your computer; make sure both the device and computer are powered on. 2. Delete the...

Why does my hard drive not enter hibernation?

The D5-300, D16 Thunderbolt3, and F4-300 models do not currently support hard drive hibernation. The D2-310, D2 Clone, D4-300, D4-310, D5-300C, D2 Thunderbolt 3, D2 Thunderbolt 3 Plus, D4 Thunderbolt...

What can I do if RAID Manager Pro cannot recogn...

Applicable models: D4 Thunderbolt 3（D4-330）， D5 Thunderbolt 3（D5-330）， D8 Thunderbolt 3（D8-330） RAID Manager Pro is a configuration tool for the hardware array controller in TerraMaster Thunderbolt 3 devices. To create...

How do I install and initialise my new TerraMas...

The quick installation guides, user manuals, and FAQ documents for all models are provided on TerraMaster's official website. More details are available at https://start.terra-master.com

My D2-310/D4-310/D5-300C hard drive has suddenl...

1. Turn off the device, reinstall the hard drive, ensure it is firmly in place, and then turn on both your computer and the device to see whether the hard...

What should I do if I am unable to format or in...

You should reset your device as follows: 1. Install the hard drive on your TerraMaster NAS, then turn it on and connect it to the powered-on computer. 2. Turn the...

Why can't the device be accessed after working ...

This may be caused by hard drive hibernation: update your device to a version without hard drive hibernation.

Why does RAID Manager Pro offer the prompt "con...

Applicable models: D4 Thunderbolt 3（D4-330）,D5 Thunderbolt 3（D5-330）,D8 Thunderbolt 3（D8-330） RAID Manager pro is a configuration tool for the hardware array controller used in TerraMaster Thunderbolt 3 devices. To create a...

Do the D2-310, D2 Clone, D4-300, D4-310, D5-300...

TheD2-310, D2 Clone, D4-300, D4-310, D5-300C, D2 Thunderbolt 3, D2 Thunderbolt 3 Plus, D4 Thunderbolt 3, and D5 Thunderbolt 3 models all support hard drive hibernation. Where no operations occur...

How do I set up a RAID for the D2-310/D4-310/D5...

The device defaults to single-disk mode. To create a RAID, connect the device to your computer and turn both the device and computer on. Then turn the RAID switch on...

How do I recover data if one of the hard drives...

The steps for data recovery are as follows: 1. The device must be powered-on and remain connected to your computer when replacing the faulty hard drive. The capacity of the...

Why is the device slow at copying data?

There may be several reasons for slow data copying: 1. The type of hard drive; this is a particular issue for SATA I 1.5Gbps, SATA II 3Gbps, or SATA III...

How do I calculate the storage capacity of a RAID?

RAID 0: the storage capacity is N times the capacity of the smallest hard drive, where N is the number of hard drives, being not less than 2. RAID 1:...

What should I do if the hard drive is damaged w...

No data will be lost if one hard drive is damaged in RAID1 mode; however, you should fix the array as soon as possible. The steps for data recovery are...

How do I install the Thunderbolt 3 driver on a ...

Applicable models: D2 Thunderbolt 3,TD2 Thunderbolt 3,TD2 Thunderbolt 3 Plus,D4 Thunderbolt 3(D4-330),D5 Thunderbolt 3(D5-330),D8 Thunderbolt 3(D8-330) When using the Windows 10 operating system, the Thunderbolt 3 driver must be installed...