TDAS FAQ
Why is the copying rate significantly lower tha...
1. The copying speed provided in the device description was obtained through testing under specific testing conditions. 2. The speed of SATA hard drives is generally a little slower than...
Why is the copying rate significantly lower than described ?
1. The copying speed provided in the device description was obtained through testing under specific testing conditions. 2. The speed of SATA hard drives is generally a little slower than...
Why does the device shut down automatically?
1. If an irregular automatic shutdown occurs, there may be a problem with a component on the PCBA motherboard. In such cases, you will need to install a new device;...
Why does the device shut down automatically?
1. If an irregular automatic shutdown occurs, there may be a problem with a component on the PCBA motherboard. In such cases, you will need to install a new device;...
How do I power off the D2 Clone, D2-310/D4-310/...
The D2-310/D4-310/D4-300/D5-300 model is powered off by pressing and holding the "Power" button for 3 seconds.
How do I power off the D2 Clone, D2-310/D4-310/D4-300/D5-300/D5-300C model?
The D2-310/D4-310/D4-300/D5-300 model is powered off by pressing and holding the "Power" button for 3 seconds.
Does model D2-310/D4-310/D5-300/D5-300C use a s...
It uses a hardware RAID. With the exception of model D5-300/F4-300, no software is needed to help create RAIDs for these models. TerraMaster provides a free RAID Manager as standard.
Does model D2-310/D4-310/D5-300/D5-300C use a software or hardware RAID?
It uses a hardware RAID. With the exception of model D5-300/F4-300, no software is needed to help create RAIDs for these models. TerraMaster provides a free RAID Manager as standard.
Which RAID modes does the TerraMaster D5-300 su...
The model D5-300 only supports RAID0 and RAID5. RAID5 is recommended for safer data storage.
Which RAID modes does the TerraMaster D5-300 support?
The model D5-300 only supports RAID0 and RAID5. RAID5 is recommended for safer data storage.
Can this device work with a computer with a Thu...
Applicable models: D2 Thunderbolt 3, TD2 Thunderbolt 3 , TD2 Thunderbolt 3 Plus, D4 Thunderbolt 3(D4-330), D5 Thunderbolt 3(D5-330), D8 Thunderbolt 3(D8-330) To use the TerraMaster Thunderbolt 3 device on...
Can this device work with a computer with a Thunderbolt 2 interface?
Applicable models: D2 Thunderbolt 3, TD2 Thunderbolt 3 , TD2 Thunderbolt 3 Plus, D4 Thunderbolt 3(D4-330), D5 Thunderbolt 3(D5-330), D8 Thunderbolt 3(D8-330) To use the TerraMaster Thunderbolt 3 device on...
Why has the hard drive indicator light turned red?
If this indicator is red, the hard drive is damaged and must be replaced.
Why has the hard drive indicator light turned red?
If this indicator is red, the hard drive is damaged and must be replaced.
Can the device be used for both Windows and Mac...
Yes. The device can be used for both Windows and Mac computers, though only when the built-in hard drive is in an exFAT format.
Can the device be used for both Windows and Mac computers?
Yes. The device can be used for both Windows and Mac computers, though only when the built-in hard drive is in an exFAT format.
What should I do if there is a problem with a h...
Yes, faulty hard drive can be directly replaced when the device is powered on. However, in Single, JBOD or RAID0 modes, data may be lost because of the faulty hard...
What should I do if there is a problem with a hard drive in model D2-310/D4-3...
Yes, faulty hard drive can be directly replaced when the device is powered on. However, in Single, JBOD or RAID0 modes, data may be lost because of the faulty hard...
How do I stop the device becoming disconnected ...
1. Check if the USB cable is properly plugged into the appropriate port; 2. Check if the hard drive bracket is installed securely; 3. Update the driver for the device...
How do I stop the device becoming disconnected when copying data?
1. Check if the USB cable is properly plugged into the appropriate port; 2. Check if the hard drive bracket is installed securely; 3. Update the driver for the device...
Why is copying data using a computer running a ...
This may be caused by the USB driver that comes with the Windows 10 operating system being incompatible with the USB hardware in your computer, causing the copying of data...
Why is copying data using a computer running a Windows 10 operating system wi...
This may be caused by the USB driver that comes with the Windows 10 operating system being incompatible with the USB hardware in your computer, causing the copying of data...
What should I do if the mobile hard drive is in...
There are three solutions for this: Solution 1: modify the drive letter of the RAW drive. For example, if you have drives C, D, E, and F, with F being...
What should I do if the mobile hard drive is in a RAW format?
There are three solutions for this: Solution 1: modify the drive letter of the RAW drive. For example, if you have drives C, D, E, and F, with F being...
Which hard drives does model D2-310/D4-310/D4-3...
Model D2-310/D4-310/D4-300/D5-300 has low requirements for hard drives, making all types of hard drives, including 3.5-inch SATA II/III hard drive, 2.5-inch SATA II/III hard drive, and 2.5-inch SATA SSDs, appropriate....
Which hard drives does model D2-310/D4-310/D4-300/D5-300 support?
Model D2-310/D4-310/D4-300/D5-300 has low requirements for hard drives, making all types of hard drives, including 3.5-inch SATA II/III hard drive, 2.5-inch SATA II/III hard drive, and 2.5-inch SATA SSDs, appropriate....
Why has the hard drive indicator light on my D2...
This LED indicator turning orange indicates unsuccessful RAID creation. To successfully create a RAID, after installing the device with a hard drive, connect it to your computer and turn all...
Why has the hard drive indicator light on my D2-310/D4-310/D5-300C model turn...
This LED indicator turning orange indicates unsuccessful RAID creation. To successfully create a RAID, after installing the device with a hard drive, connect it to your computer and turn all...
Can a hard drive used on other storage devices ...
Normally, yes. However, TerraMaster DAS may be incompatible with some older hard drives due to differences in RAID configurations. Such hard drive may not be read successfully or may throw...
Can a hard drive used on other storage devices be used with the TerraMaster D...
Normally, yes. However, TerraMaster DAS may be incompatible with some older hard drives due to differences in RAID configurations. Such hard drive may not be read successfully or may throw...
Does the device need to be fully removed from t...
Yes. After use, the device must be removed properly before the USB cable is unplugged and it is powered off. This prevents damage to the hard drive in the RAW...
Does the device need to be fully removed from the computer before the USB cab...
Yes. After use, the device must be removed properly before the USB cable is unplugged and it is powered off. This prevents damage to the hard drive in the RAW...
How can I set up a multi-screen display with up...
Applicable models: D2 Thunderbolt 3,TD2 Thunderbolt 3,TD2 Thunderbolt 3 Plus,D4 Thunderbolt 3(D4-330),D5 Thunderbolt 3(D5-330),D8 Thunderbolt 3(D8-330) Being equipped with DP and Thunderbolt 3 interfaces, TerraMaster Thunderbolt storage devices support 4K...
How can I set up a multi-screen display with up to 3 screens using a TerraMas...
Applicable models: D2 Thunderbolt 3,TD2 Thunderbolt 3,TD2 Thunderbolt 3 Plus,D4 Thunderbolt 3(D4-330),D5 Thunderbolt 3(D5-330),D8 Thunderbolt 3(D8-330) Being equipped with DP and Thunderbolt 3 interfaces, TerraMaster Thunderbolt storage devices support 4K...
The hard drive of my D5-300 is suddenly inacces...
Probably not. Follow these steps to attempt recovery: 1. Turn off the device and reinstall the hard drive, making sure it is firmly in place. Then turn on both your...
The hard drive of my D5-300 is suddenly inaccessible. Is the data lost?
Probably not. Follow these steps to attempt recovery: 1. Turn off the device and reinstall the hard drive, making sure it is firmly in place. Then turn on both your...
Can a brand new hard drive be used with the D2-...
Not immediately. Any new hard drive must be initialised and formatted before use.
Can a brand new hard drive be used with the D2-310/D4-300/D4-310/D5-300C/D5-300?
Not immediately. Any new hard drive must be initialised and formatted before use.